Customer Service Representative/Sales Support
Basic Purpose - Customer Service Representative will assist the internal management team and outside sales staff by communicating, processing data, and working to build the Catelli Brothers' Brand. This position will report directly to the VP of sales.Learn all functions of the Account Sales and Service Team
Learn product lines and product specifications, and assisting with specification sheet setup
Process customer orders and address customers daily needs while working with outside staff to maintain and build business
Work with assigned Regional Sales Representative on daily management of customer accounts
Assist in growing sales by analyzing customer sales and needs
Management of GDSN (Global Data Synchronization Network) platform
Communicates with other departments to ensure customer needs are met or exceeded
All other tasks as assigned
Knowledge of Illustrator and Photoshop required
Knowledge of EDI preferred but not required (Electronic Data Interchange)
Strong knowledge of Microsoft Word, Excel, and PowerPoint
Detail oriented
Skilled in time management and problem-solving
Excellent written and verbal communication skills required
Experience with ERP Systems preferred but not required (SAP, JD Edwards, Aspen, Microsoft Dynamics etc.)
Business Degree and/or College education a plus
Preferred 1-3 years’ experience in food production or food warehousing
Preferred 2 years' customer service experience
401k with Employer Match
Medical Coverage & Prescription Plan
Dental Plan
Life Insurance
Vision Insurance
Paid Time Off
Holiday Pay
Tuition Reimbursement